I now live in Sarasota, FL which is the ONLY reason I don’t shop there. I’d shop here without a doubt as I DID shop there the 8+ years I’ve lived in North Port. I can say with 100% honesty that if I lived in North Port. They are really the ‘everything pool store’ as I know if they don’t have something they can get it in a day. They have all common parts for pool cleaners and other common pool parts. As I said in other review to the other Sparkle Brite store in North Port as I shopped there more, the few times I’ve came to this store #2 - my experience has been great and again, honest results to water testing, good pool service and amazing priced Chlorine. I’m reviewing some due to Patricks integrity and who he is as at end of the day I trust he does the right thing by the customer. There are miss communications at times or we all make mistakes. I know as a business owner I have had a rough year with COVID-19, but at end of the day I know Patrick and he is like I am and we would do ANYTHING we can to make a customer happy. I’m not sure who would review them 1 star. I personally know the owner and I’m not saying this because of my relationship with him - I’m a honest reviewer and I know who Patrick is and he is one of the people I can count on one hand that I’d trust their opinion, their honesty and integrity. Sparkle Brite is one of the best pool companies I know of. Thank you for your continued patronage and we try to pride ourself in customer service and if we failed you for that I am very sorry and will look into a way to better help in the future. My name is Patrick and I am the owner so please reach out to me and we will make sure to get your deposit back. If you can please call me I can make sure to get your deposit back but again please take his response with no Ill will but more of following our store policy. Also one of the other things is jug deposits have changed prices over the years and we want to make sure we give back the right amount of money which is why we ask customers to keep receipts for there jugs. Unfortunately my employee was following Sparkle Brite policy as we have a lot of people that steal chlorine jugs from other places and try to bring them back for a deposit sadly. Mr Frank I apologize for any inconvenience you received during your visit to one of our stores. There is nothing special about this place. I should have known, and you should know. This is what I get for my years of patronage at Sparkle Brite. I told “D” I might as well just throw the jugs in the recycle he said yeah OK. Like I have some strategic plan to scam them out of their savings. Seriously? I go in there all the time to exchange chlorine jugs and get other supplies, and now “D” compares me to someone who goes from doctor to doctor trying to get pain medicine prescriptions. I asked if it made a difference that the jugs had Sparkle Bright stickers on them and “D” told me it made no difference because people bring in jugs from other pool stores and try to get money. I don't have a receipt because I was never given one 5 years ago when Wayne took my money. I was asked by “D” (as he sig ned my water test receipt) if I had my receipt for my deposit. I went in today to get supplies and since we were leaving the area in the next few weeks I inquired about getting my deposit back on the two yellow chlorine jugs I've been swapping out for the last 5 years. I've been going into Sparkle Bright every week to 10 days for about 5 years to get pool supplies and equipment. Apparently Sparkle Brite proved me wrong today. I was under the impression that if you visit a business enough you would be recognized and appreciated.
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